Before you commit to new capital equipment, you want to be sure it will perform. You want to know it will be safe and reliable, easy to service and that you'll get support and spare parts promptly. You also want to be confident you can train your team easily, now and in the future.
We understand. And we are obsessed with safety.
Our after-sales support begins the moment you place your order. We will talk with you about your operation and put together a Safety, Training & Service Plan - built on the nine elements below - to make sure you see maximum value from your BISON equipment.
Request in-person training from a BISON engineer or sales partner anytime. We have a comprehensive range of training materials that can be delivered on-site or via video conferencing.
All BISON hardware is backed by easy to follow training videos, which can be watched on YouTube with sub-titles and auto translate in any language. These are an ideal tool for training new team members.
All BISON equipment is delivered with a detailed Operating Manual covering Safety, Operation and Maintenance. The manuals include a detailed Maintenance Schedule and a Task, Hazard & Control Assessment.
Most maintenance and servicing procedures require basic mechanical or hydraulic skills. We supply detailed maintenance and care information with your equipment so your team can perform regular, cost effective maintenance and servicing in-house.
Some service procedures require specialised skills, tools or a suitable workshop. We have a network of trained Service Partners in cities across the world, who can provide technical support as required. Contact us to find a Service Partner near you.
If there is no trained Service Partner near you, we'll work with you to identify and train a local technician. Your local materials handling, hydraulics or weigh scale supplier will typically have all the skills and equipment needed to service BISON equipment.
BISON engineers are available at all times to train and support your team and local technicians. This remote service is delivered at no cost via email, phone and video call, globally. To contact the BISON support team call us, or email firstname.lastname@example.org
Our remote support is enhanced by diagnostics capabilities in BISON C-Jacks and the C-Lift A Series. Working with your team, our engineers can use a smartphone app to talk with your equipment, investigate issues, reprogram the equipment and provide expert advice no matter where you are.
With all BISON equipment, we offer Basic and Comprehensive Service Kits, containing recommended back-up parts in case you need them. We also carry a full range of spare parts for your BISON equipment and can quote and deliver these to you, when you need them.
"BISON's support has been remarkable. They flew half-way around the world to make sure we were happy" - Marcus Oliver, Global Asset Manager
"It was very good cooperation and a really partnership type experience to get BISON C-Jacks on-board" - Martina Andrulyte, Product Warehouse Manager
"BISON customer support has been great. Any problems that we have, we can get hold of a customer representative in the same day" - Ray Stewart, Maintenance Manager